Privacy Policy
Effective date: March 2026
Company: Find You Media Corporation, Chilliwack, BC, Canada
Contact: admin@findyou.media | 1-604-337-2500
Find You Media Corporation ("Find You Media," "we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
This policy applies to all interactions with Find You Media, including through our website (findyou.media), our booking and contact forms, our social media channels, our CRM and automation systems (powered by Platfrm.ai / GoHighLevel), and any other communication channels we operate.
1. Information We Collect
1.1 — Information you provide directly.
When you contact us, book a call, submit a form, or engage our services, we may collect: your name, email address, phone number, business name, business address, social media handles, project details, and payment information.
1.2 — Information collected automatically.
When you visit our website, we may automatically collect: IP address, browser type, device information, pages visited, time spent on pages, referring URL, and general geographic location.
1.3 — Information from third-party tools.
We use third-party platforms including GoHighLevel (Platfrm.ai), Google Analytics, Meta Pixel, and social media platforms that may collect data about your interactions with our website and advertising.
2. How We Use Your Information
We use your information to:
- — Provide and deliver our services (content creation, editing, social media management, consulting)
- — Communicate with you about projects, bookings, and appointments
- — Send you text messages (SMS/A2P) for service-related communications and marketing
- — Contact you via AI-powered voice systems for appointment confirmations and service information
- — Send you emails, including AI-generated or automated emails, for service communications and marketing
- — Process payments and manage billing
- — Improve our website, services, and marketing
- — Comply with legal obligations
3. SMS / Text Message Consent
By providing your phone number through any Find You Media form, booking system, or communication channel, you consent to receiving text messages from us. These messages may include: appointment confirmations, project updates, service follow-ups, and marketing communications.
Message frequency: Varies based on your engagement with our services.
Message and data rates may apply.
Opt out: Reply STOP to any message to unsubscribe from marketing messages. Service-related messages may continue as necessary.
Help: Reply HELP or contact admin@findyou.media for assistance.
We will not sell, rent, or share your phone number with third parties for their marketing purposes.
4. AI Communications
Some of our communications — including emails, text messages, and voice calls — may be generated or assisted by artificial intelligence. These include automated scheduling, follow-ups, appointment confirmations, and service updates.
AI-generated communications will be identified where practical (e.g., sent from a "VA" or "Systems VA" designation). While we strive for accuracy, AI systems may occasionally produce errors. We are not legally bound by clearly accidental or unreasonable statements made by AI systems. If you receive a communication that seems incorrect, please contact us directly for clarification.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to: analyze website traffic and usage patterns, deliver targeted advertising through platforms like Meta and Google, improve website functionality and user experience, and remember your preferences.
Types of cookies we use:
- — Essential cookies: Required for website functionality
- — Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- — Marketing cookies: Used for advertising targeting and measurement (Meta Pixel, Google Ads)
Managing cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information about cookies, visit allaboutcookies.org.
6. Data Sharing
We do not sell your personal information.
We may share your information with:
- — Service providers and contractors who assist us in delivering our services (editors, videographers, social media managers, web developers)
- — Technology platforms we use to operate our business (GoHighLevel / Platfrm.ai, Google Workspace, payment processors)
- — Advertising platforms for marketing purposes (Meta, Google, TikTok) — limited to data necessary for ad targeting and measurement
- — Legal authorities when required by law or to protect our rights
All service providers and contractors who access client information are expected to handle it responsibly and in accordance with applicable privacy laws.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- — Client project data: Retained for the duration of the engagement plus up to 1 year for portfolio and reference purposes
- — Contact information: Retained until you request removal or unsubscribe
- — Payment information: Retained as required by Canadian tax and financial reporting laws
- — Website analytics data: Retained per the policies of our analytics providers (Google Analytics, etc.)
- — Media files: See our Terms of Use for media storage and deletion policies
8. Your Rights
Under Canadian privacy law (PIPEDA — Personal Information Protection and Electronic Documents Act) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:
- — Access the personal information we hold about you
- — Request correction of inaccurate information
- — Request deletion of your personal information (subject to legal retention requirements)
- — Withdraw consent to marketing communications at any time
- — File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at admin@findyou.media or 1-604-337-2500.
9. Children's Privacy
Our services are directed at businesses and business owners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
10. Third-Party Links
Our website and content may contain links to third-party websites, platforms, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
11. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
12. Changes to This Policy
Find You Media reserves the right to update this Privacy Policy at any time. Updated policies will be posted on this page with a revised effective date. Continued use of our services or website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights:
Find You Media Corporation
Chilliwack, BC, Canada
Email: admin@findyou.media
Phone: 1-604-337-2500
Backup email: findyoucreative@gmail.com